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 Over two decades of providing IP cores, we’ve learned that helping customers choose the right IP then use it successfully is a top priority. Our customer care approach goes beyond ordinary high-tech customer support — which primarily deals with just post-sales problem solving — to encompass the customer’s whole experience with CAST IP.
CAST customer care begins before the sale, as our technical sales team draws on their extensive experience with both IP and various application domains to help each customer select the best cores for their specific needs. We deliver that IP with extensive documentation that’s comprehensive and focused on answering most questions a designer might have in integrating and using the core, with a style and content evolved over thousands of interactions with reusable IP customers.
“We had an excellent experience with CAST’s pre-sales and post-sales business and technical teams.”
Srivi Dhruvanarayan, VP Hardware, SiMa.ai
We are also frequently consulted as part of the customer’s design team. Our design engineers — including the original developers of the IP — know the product inside and out and can, for example, help fine-tune parameter settings for optimal project performance. We even exceed industry norms for traditional customer support, assisting customers with their toolchains and other aspects beyond our IP itself.
“CAST is very responsive to our needs and collaborated with us to come up with the best technical solution. “
Brad Kashani, CEO, Bigstream Solutions, Inc.
Our approach seems to satisfy most users, as one-third of our sales are to repeat customers. Read more about CAST customer care in this recent blog post, then peruse our product offerings and contact Sales to start getting this level of IP care for your own development projects.
“I am glad that I chose CAST's IP from among several candidates at that time."
Yusuke Awano, DTS Insight Corp
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